Your first hire, without the phone calls all day.
The day you hire a tech, you become a dispatcher. Redline Team is software for small contractor teams: a board to hand out jobs, an app that shows your tech just their day, and invoices and job values your tech never sees.
What changes with the first hire
On your own, the schedule lived in your head. Now someone else needs it. So you call him at 7 with the first address, he calls back at 9 for the gate code, you send him the next address from a roof, and at 3 you have no idea whether he's on the second job or at the supply house. At the end of the week you realize he could see what you charged the Delgados, because you forwarded him the whole email.
The fix isn't a fleet system. It's a shared day: you put jobs on him, his phone shows them with the notes he needs, he taps when he's on the way and when he's done, and the money stays on your side.
Handing off a job in one message
Joey has Aurora Ave and the Kim gutter repair. The board, the calendar and his phone all show them now.
Joey's status is En route. That's what he tapped in his app; Redline doesn't track location.
Assigning jobs by chat is on Team and Team+, and applies right away. Gate codes and scope go in the job's office notes, which he sees in his job details.
From hire to first job handed off
Invite him
Send an invite link (also emailed from your Gmail if it's connected). It expires in 14 days. Give him the Tech role.
He lands in the tech app
Techs get Today, job details with the checklist and office notes, a Done button, crew chat and one-tap calling. That's all they see.
You drag jobs onto him
The Today board has a row per tech plus Unassigned. Drag a job across and his calendar and phone update at once. See crew dispatch.
He taps his status
Idle, En route, On job. The board also shows Next up, Done for the day and Off today.
You bill it
He marks the job done and it lands in your Ready to bill. He never sees the invoice.
Seats, plainly
| Plan | Price | Seats | Who fits |
|---|---|---|---|
| Team | $129 a month | 3, you included | You plus 2 techs, or a tech and an office person |
| Team+ | $299 a month | 10, you included | Up to 9 people besides you |
| Team+ extra seats | $29 a month each | Up to 100 seats in all | Added or removed on the web, in Settings, Billing, Seats |
Every member and every pending invite holds a seat. Team has no extra seats; the next step is Team+. Adding a seat charges the prorated difference that day; removing one lowers the next bill, with no refund.
Built for a crew of two or three
Techs never see money
Job values, quotes and invoices are hidden from techs, and it's enforced in the database, not just hidden on the screen.
A thread for every job
Crew chat has a General channel plus a thread per job, so the gate code and the photo of the leak stay with the job.
Two techs, one truck
Group two techs for the day so they share a route: today only, every week on that day, or until you undo it.
Receipts from the field
Techs snap a receipt for parts and file it to the job, so your job profit includes it. Amounts are typed.
Roles for the office too
Admin, Member, Office and Tech. See team accounts.
Straight answers before the first hire
Team does
- Hand out jobs by drag or by chat
- Show each tech only their day, with notes and checklists
- Show tap-driven status on one board
- Keep prices and invoices out of techs' view
- Give the crew a chat thread per job
Team doesn't
- Track techs by GPS or show their location
- Do timesheets, clock-in or payroll
- Track what you pay techs per job
- Add seats beyond 3 (that's Team+)
- Run as an Android app (Android phones use the browser, without push)
Questions contractors ask
Do my techs have to pay for the app?
No. Techs get the app at no extra cost; each tech uses one of your plan's seats.
Can a tech see what I charged the customer?
No. Techs can't see job values, quotes or invoices. That's enforced in the database.
I'm about to hire my third person. Which plan?
Team covers you plus two. With a third hire you'd be four people, which is Team+ at $299 a month with 10 seats.
Is there a free trial on Team?
No. The trial is on Solo. You can set Team up when the hire starts and change or cancel anytime. See pricing.
How do I know when he's done?
He taps Done on the job and the board updates. The job lands in Ready to bill on your side.
Dispatch by trade
- HVAC dispatch softwareService calls and changeouts across techs
- Plumbing dispatch softwareEmergency calls in the middle of the day
- Electrical dispatch softwareService work and installs
- Roofing dispatch softwareCrews, tear-off days and weather
- Garage door dispatch softwareSame-day spring and opener calls
- Team accounts and rolesAdmin, Member, Office and Tech
- Hourly rate calculatorA rate that still works with a tech's wage in it
Hand off tomorrow's first job by chat.
Start on Free, then move to Team when your first tech starts. Three seats, you included.
Keep reading
- Crew dispatch and tech appA board for every tech's day and a simple app for the crew. Team plan and up.
- Team accounts and rolesInvite the office and the crew into one workspace. Team includes 3 seats, Team+ 10.
- Field service software for small businessThe lead-to-paid loop for 1 to 10 people, without the enterprise price tag.
- PricingFree to start. Solo $29, Team $129, Team+ $299 a month.