Redline

Terms of Service

Last updated: June 23, 2026 · Effective: June 23, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") are a binding contract between you and Redline Web Services LLC, a Massachusetts limited liability company doing business as Redline ("Redline," "we," "us," or "our"). They govern your access to and use of the Redline web and mobile application, the chat-based assistant, the dashboards, the integrations, our websites, and any related products, features, content, and support we provide (collectively, the "Service").

By creating an account, clicking "I agree" (or similar), signing in through a third-party provider, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy (set out in this document), which are incorporated by reference. If you do not agree, do not access or use the Service.

If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to both you and that entity.

Arbitration and class-action waiver. Section 16 contains a binding arbitration provision and a waiver of class actions and jury trials. Please read it carefully. It affects how disputes are resolved.

2. Definitions

• "Account" means the registered account through which you access the Service.
• "Customer Data" means all data, content, records, and information that you or your Users submit to, upload to, generate in, or connect to the Service, including contact records, customer names, addresses, phone numbers, email addresses, job and project records, quotes and invoices, payment and accounts-receivable information, notes, communications, calendar events, and any personal information about your own customers, prospects, leads, employees, or contractors.
• "Credits" means the unit of consumption used to meter usage of the Service’s AI and processing features, as described in Section 5.
• "End Customer" means any individual or business whose personal information you include in Customer Data — for example, your customers, prospects, or leads.
• "Integration" means a third-party product or service you connect to the Service (e.g., Jobber, QuickBooks, Stripe, Twilio, Gmail, Google Calendar).
• "Output" means text, drafts, summaries, suggestions, recommendations, insights, or other content the Service generates, including content produced by AI features.
• "Plan" means the subscription tier you select (e.g., Free, Lite, Premium, Business, or Enterprise).
• "User" means you and any teammate, employee, or representative you authorize to access the Service under your Account, including additional seats.

3. Eligibility and Accounts

3.1 Eligibility.

You must be at least 18 years old and capable of forming a binding contract. The Service is intended for business and commercial use by trade and home-service businesses and their personnel. It is not intended for personal, family, or household use, and it is not directed to children.

3.2 Registration.

You agree to provide accurate, current, and complete information when you create your Account and to keep it updated. You may register using an email address or through a supported third-party sign-in provider (such as Google). Your use of those providers is also subject to their terms.

3.3 Account security.

You are responsible for safeguarding your credentials and for all activity that occurs under your Account, whether or not authorized by you. Enable available security features such as two-factor authentication. Notify us promptly, through the security or support options made available in the Service, if you suspect unauthorized access. We are not liable for losses arising from unauthorized use of your Account that results from your failure to maintain security.

3.4 Teammates and seats.

Your Plan may allow you to invite additional Users ("seats"). You are responsible for your Users’ compliance with these Terms, for the acts and omissions of your Users, and for ensuring that each User is authorized to access the Customer Data available under your Account. The number of seats available depends on your Plan.

3.5 One person, one human.

You may not share a single seat among multiple individuals, create accounts by automated means, or register on behalf of someone who is barred from using the Service.

4. The Service

4.1 What the Service does.

Redline is a chat-first operations assistant for trade and home-service businesses. Depending on your Plan and configuration, the Service may let you and your Users:

• interact with an AI assistant in natural language to run day-to-day operations;
• store and manage contacts, customer records, jobs, quotes, and a sales pipeline;
• track activities such as calls, text messages, emails, notes, and payments;
• monitor accounts receivable and overdue invoices;
• schedule jobs, crews, and calendar events;
• draft customer-facing messages (such as quotes, confirmations, follow-ups, reminders, and re-engagement messages) and, where you direct and have connected the relevant Integration, send or queue those messages by SMS or email;
• view business insights, metrics, and reports;
• surface lead and opportunity signals; and
• connect third-party tools through Integrations.

4.2 Evolving Service; beta features.

The Service is under active development. We may add, change, suspend, or remove features at any time. We may label certain features as "beta," "preview," "early access," or similar. Those features are provided "as is," may be unstable or incomplete, may change or be withdrawn, and may be subject to additional terms. We have no obligation to make any beta feature generally available.

4.3 Your equipment and connectivity.

You are responsible for obtaining and maintaining the devices, software, and internet connectivity needed to use the Service.

5. Plans, Credits, Billing, and Trials

5.1 Plans and Credits.

Access to the Service is offered through Plans and a Credit-based usage model. Each paid Plan includes a periodic allotment of Credits; the Free Plan includes a one-time lifetime allotment. AI and processing actions consume Credits. You may also purchase additional Credits on a pay-as-you-go basis. The current Plans, prices, Credit allotments, seat limits, Integration limits, trial lengths, and pay-as-you-go rates are described on our pricing page and within the Service, and they are incorporated into these Terms.

5.2 Pay-as-you-go top-ups.

You may top up Credits within the published range. Purchased pay-as-you-go Credit balances do not expire while your Account remains active and in good standing, and they stack on top of any Plan allotment. Plan-included Credits may expire at the end of each billing cycle and do not roll over unless we state otherwise.

5.3 Billing cycle and auto-renewal.

Paid Plans are billed in advance on a monthly or annual basis, depending on the cycle you select. Your subscription automatically renews at the end of each cycle at the then-current price, and your payment method will be charged, unless you cancel before the renewal date. Annual Plans may be offered at a discount to the monthly equivalent.

5.4 Free trials.

We may offer free trials of paid Plans. Unless you cancel before the trial ends, your trial will convert to a paid subscription and your payment method will be charged at the then-current price. Trial eligibility and length are at our discretion, and we may modify or withdraw trials at any time.

5.5 Payment.

You authorize us and our payment processors to charge your payment method for all fees, including subscription fees, Credit purchases, applicable taxes, and any overage. You represent that you are authorized to use the payment method you provide. If a charge fails, we may retry, suspend, or downgrade your Account, and you remain responsible for amounts owed.

5.6 Taxes.

Fees are exclusive of taxes. You are responsible for all sales, use, value-added, goods-and-services, and similar taxes, excluding taxes based on our net income. If we are required to collect taxes, they will be added to your charges.

5.7 Price changes.

We may change prices, Credit rates, allotments, and Plan features. For changes that increase the recurring fee for your current Plan, we will provide advance notice (for example, by email or in-app), and the change will take effect on your next renewal. Continued use after the change takes effect constitutes acceptance.

5.8 Refunds.

Except where required by law or expressly stated otherwise, all fees and Credit purchases are non-refundable, including for partial billing periods, unused Credits, and downgrades. Canceling stops future charges; it does not entitle you to a refund of amounts already paid.

5.9 Downgrades and cancellation.

You may cancel or downgrade through your Account settings. Cancellation takes effect at the end of the current billing cycle; you retain access to the paid features until then. Downgrading may reduce seats, Integration limits, Credit allotments, and feature access, and may result in loss of access to certain Customer Data or features that exceed the lower Plan’s limits.

5.10 Non-payment and suspension.

If your Account is past due, we may suspend or limit access until payment is made. We may charge reasonable costs of collection, including attorneys’ fees, to the extent permitted by law.

6. Customer Data and Your Responsibilities

6.1 Ownership.

As between you and Redline, you own and retain all right, title, and interest in your Customer Data. We do not claim ownership of it.

6.2 License to operate the Service.

You grant Redline a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, display, analyze, and otherwise use Customer Data solely as necessary to provide, maintain, secure, support, and improve the Service for you; to enable Integrations you direct; to generate Output; and as otherwise permitted in our Privacy Policy or directed by you. This license ends when the relevant Customer Data is deleted, except for residual copies retained in routine backups for a limited period and except as required by law.

6.3 You control your End Customers’ personal information.

Much of the Customer Data you submit is personal information about your End Customers — people who have not contracted with Redline. You are the controller (or business) of that personal information, and Redline acts as your processor (or service provider), processing it on your behalf and on your documented instructions. You are responsible for the lawfulness of that data and for your own compliance with privacy and data-protection laws. Our data-processing commitments are set out in our Privacy Policy and any applicable Data Processing Addendum, which is incorporated by reference and which controls over these Terms in the event of conflict regarding the processing of personal information.

6.4 Your representations and warranties about Customer Data.

You represent, warrant, and covenant that:

• you have all rights, consents, permissions, and lawful bases necessary to collect the Customer Data and to submit it to the Service and to any Integration, and to authorize Redline’s processing of it;
• you have provided all legally required notices to, and obtained all legally required consents from, your End Customers, including any consent required to contact them by phone, SMS, or email;
• the Customer Data, and your use of it through the Service, does not and will not violate any law, contract, or third-party right (including privacy, publicity, and intellectual-property rights);
• you will maintain accurate suppression and do-not-contact records and will honor opt-out and do-not-call requests; and
• you are solely responsible for the accuracy, quality, integrity, and legality of the Customer Data.

6.5 Sensitive data.

You will not submit to the Service any government identification numbers, full payment-card numbers (outside the secure flows provided by our payment-processor Integrations), financial-account credentials, health information subject to HIPAA, or other special categories of data, except as the Service is expressly designed to handle. You are responsible for any such data you submit in violation of this Section.

6.6 Backups.

While we maintain reasonable measures to protect Customer Data, you are responsible for maintaining your own backups of any Customer Data that is important to you, including by using the export tools we provide.

7. Acceptable Use Policy

This Section is a material part of these Terms. Violating it may result in immediate suspension or termination.

7.1 General prohibitions.

You will not, and will not permit any User or third party to:

• use the Service in violation of any applicable law, regulation, or third-party right;
• send spam or unsolicited communications, or engage in unlawful, deceptive, harassing, or abusive messaging;
• upload or transmit malware, or interfere with, disrupt, or compromise the integrity or security of the Service;
• attempt to gain unauthorized access to the Service, other accounts, or our systems or networks;
• reverse engineer, decompile, disassemble, or attempt to derive source code, models, or underlying algorithms, except to the extent this restriction is prohibited by law;
• scrape, crawl, or harvest data from the Service, or use the Service to build a competing product or to train a competing model;
• resell, sublicense, rent, lease, or provide the Service to third parties as a service bureau, except as expressly permitted;
• circumvent usage limits, Credit metering, rate limits, or access controls;
• misrepresent your identity or affiliation, or impersonate any person or entity;
• use the Service to generate or distribute content that is fraudulent, defamatory, obscene, hateful, or that exploits or endangers minors; or
• use the Service to make decisions that produce legal or similarly significant effects about individuals without appropriate human review and a lawful basis.

7.2 Communications compliance — your obligations as the sender.

The Service can draft and, where you direct it and connect the relevant Integration, transmit communications by SMS, voice, and email to your End Customers. You — not Redline — are the "sender," "caller," and initiator of every communication you cause to be sent through the Service. You are solely responsible for compliance with all laws and rules governing those communications, including without limitation:

• the U.S. Telephone Consumer Protection Act (TCPA) and FCC rules, including requirements for prior express consent (and prior express written consent for marketing), identification, time-of-day restrictions, and honoring revocation of consent;
• the CAN-SPAM Act, including accurate header and "from" information, non-deceptive subject lines, a valid physical postal address, clear opt-out mechanisms, and prompt processing of opt-outs;
• the federal and applicable state Do-Not-Call registries and internal do-not-call obligations;
• carrier and industry messaging requirements, including A2P 10DLC registration, campaign approval, and content rules where applicable;
• state telemarketing, autodialer, consent, and "mini-TCPA" laws (such as those in Florida, Oklahoma, and other states); and
• equivalent laws in any other jurisdiction where your End Customers are located.

You represent that you have obtained and will maintain all legally required consents before sending any communication, that you will scrub against suppression and do-not-call lists, and that you will promptly honor all opt-out and revocation requests. Redline does not provide legal advice, does not verify consent, and does not guarantee that any Output, template, or workflow is compliant. You assume all risk and liability arising from communications you send. Your indemnification obligations in Section 15 expressly extend to claims arising from those communications.

7.3 Suspension for AUP violations.

We may investigate suspected violations and may suspend or terminate access, remove content, or take other action we consider appropriate. Where practicable and lawful, we will provide notice, but we may act immediately to address risks to the Service, to us, or to third parties.

8. AI Features and Output

8.1 Nature of AI Output.

The Service uses artificial intelligence and machine-learning technologies, including models provided by third parties, to generate Output. AI Output is probabilistic and predictive. It can be inaccurate, incomplete, outdated, biased, or misleading, and it may "hallucinate" facts, figures, names, prices, or details that are wrong. Output may also vary for the same or similar inputs.

8.2 No reliance; human review required.

Output is provided for your assistance only. You are responsible for reviewing, verifying, and approving all Output before relying on it, sending it, or acting on it, including any quote, price, estimate, invoice, scheduling decision, or customer communication. You should not treat Output as a substitute for professional judgment.

8.3 Not professional advice.

The Service and its Output do not constitute legal, accounting, tax, financial, regulatory, engineering, safety, or other professional advice. Consult a qualified professional for advice specific to your situation. Nothing in the Service creates a professional-client relationship.

8.4 Responsibility for sent communications.

When you direct the Service to send or queue a communication, you are responsible for its content and for the consequences of sending it, even if it was drafted by an AI feature. See Section 7.2.

8.5 Ownership of Output.

As between you and Redline, and subject to your payment of applicable fees and to third-party model-provider terms, you own the Output you generate from your inputs, and you may use it for your business. You acknowledge that Output is generated by predictive systems, that similar or identical Output may be generated for other users, and that we make no representation that Output is unique, original, or non-infringing. You are responsible for ensuring that your use of Output complies with law and does not infringe third-party rights.

8.6 Use of data for the AI.

How we process your data and Customer Data in connection with AI features, including our use of third-party model providers and our practices regarding model training and improvement, is described in our Privacy Policy. We do not authorize third-party model providers to train their generally available models on your Customer Data except as described there or as you direct.

8.7 AI memory.

The Service may offer a "memory" feature that stores facts and preferences about you and your business to personalize Output. You can review, edit, and delete memory entries and disable the feature in your settings. You are responsible for the content you store in memory.

9. Third-Party Integrations and Services

9.1 Integrations are optional and at your direction.

The Service may let you connect third-party products and services, such as field-service tools (e.g., Jobber, Housecall Pro, CompanyCam, ServiceTitan), accounting and payment tools (e.g., QuickBooks Online, Stripe, Square, Xero, DocuSign), communication and calendar tools (e.g., Twilio, Gmail, Google Calendar, Outlook, RingCentral), and others (e.g., Google Maps, Google Business Profile, Facebook Lead Ads, OpenWeather, Zapier). When you connect an Integration, you authorize Redline to access, exchange, and process data with that service as needed to provide the feature.

9.2 Third-party terms.

Integrations are provided by third parties and are governed by those parties’ own terms and privacy policies. Redline does not control and is not responsible for third-party services, their availability, their data practices, or any changes they make. Your use of an Integration is at your own risk and may be subject to that provider’s fees. If a third party changes or discontinues its service, related Service features may stop working.

9.3 Credentials and authority.

You represent that you have the authority and any necessary rights to connect each Integration and to authorize the exchange of data, including any End Customer data, between the Service and that Integration.

10. Intellectual Property

10.1 Our IP.

The Service, including all software, models, user interfaces, designs, text, graphics, logos, trademarks, documentation, and all related intellectual property, is owned by Redline or its licensors and is protected by intellectual-property laws. "Redline" and associated names and logos are our trademarks. Except for the limited rights expressly granted to you, we reserve all rights.

10.2 License to you.

Subject to these Terms and to your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during your subscription.

10.3 Feedback.

If you give us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without restriction or obligation to you.

10.4 Restrictions.

You will not remove or alter any proprietary notices, use our trademarks without permission, or use the Service except as expressly permitted by these Terms.

11. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"). The receiving party will use Confidential Information only to exercise its rights and perform its obligations under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisors who need to know it and are bound by similar obligations. This Section does not apply to information that is or becomes public through no fault of the receiving party, was rightfully known without a duty of confidentiality, or is independently developed. Disclosure required by law is permitted with reasonable advance notice where lawful.

12. Term, Suspension, and Termination

12.1 Term.

These Terms apply from your first use of the Service until your Account is terminated.

12.2 Termination by you.

You may stop using the Service and terminate your Account at any time through your settings or by contacting us. Termination does not entitle you to a refund except as required by law or stated in Section 5.

12.3 Suspension and termination by us.

We may suspend or terminate your access, in whole or in part, with or without notice, if: (a) you breach these Terms (including the Acceptable Use Policy); (b) your Account is past due; (c) we reasonably believe your use poses a security, legal, or operational risk; (d) required by law or a third-party provider; or (e) we discontinue the Service.

12.4 Effect of termination.

On termination, your license to use the Service ends and you must stop using it. We may delete your Account and Customer Data after a reasonable period, except as required to be retained by law or our legitimate business purposes (such as resolving disputes or enforcing agreements).

12.5 Data export window.

Before deletion, and for a reasonable period after termination (which we will identify or which will be set out in the Service), you may export your Customer Data using the tools we provide. We have no obligation to retain or return Customer Data after that window.

12.6 Survival.

Sections that by their nature should survive termination will survive, including Sections 2, 5 (for amounts owed), 6.1, 8, 10, 11, 13, 14, 15, 16, 17, and 18.

13. Disclaimers of Warranties

THE SERVICE, INCLUDING ALL OUTPUT, INTEGRATIONS, AND CONTENT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REDLINE AND ITS LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

REDLINE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS; THAT DATA WILL NOT BE LOST OR CORRUPTED; THAT OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, OR FIT FOR ANY PURPOSE; OR THAT THE SERVICE OR ANY OUTPUT WILL CAUSE YOUR COMMUNICATIONS OR BUSINESS PRACTICES TO COMPLY WITH ANY LAW, INCLUDING THE TCPA OR CAN-SPAM ACT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

14.1 Exclusion of indirect damages.

REDLINE AND ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, OR LOST OR CORRUPTED DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Liability cap.

REDLINE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO REDLINE FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

14.3 Communications liability.

WITHOUT LIMITING THE FOREGOING, REDLINE HAS NO LIABILITY FOR ANY CLAIM, FINE, PENALTY, OR DAMAGE ARISING FROM COMMUNICATIONS YOU SEND OR CAUSE TO BE SENT THROUGH THE SERVICE, INCLUDING UNDER THE TCPA, CAN-SPAM ACT, OR STATE TELEMARKETING LAWS.

14.4 Basis of the bargain.

These limitations apply even if a remedy fails of its essential purpose and reflect an allocation of risk between the parties. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

You will defend, indemnify, and hold harmless Redline and its officers, members, employees, agents, licensors, and suppliers from and against any third-party claims, demands, suits, proceedings, and any resulting losses, liabilities, damages, fines, penalties, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your Customer Data, including its collection, content, accuracy, and legality, and any End Customer’s claim regarding it; (b) communications you send or cause to be sent through the Service, including claims under the TCPA, CAN-SPAM Act, do-not-call rules, and state telemarketing or "mini-TCPA" laws; (c) your or your Users’ violation of these Terms, the Acceptable Use Policy, or any law; (d) your use of Output or your reliance on it; (e) your connection or use of any Integration; or (f) your infringement or misappropriation of any third-party right. We may participate in the defense with counsel of our choosing at our own expense, and you will not settle any claim in a way that imposes obligations on us without our prior written consent.

16. Dispute Resolution; Arbitration; Class Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

16.1 Informal resolution first.

Before filing a claim, you agree to contact us through the methods we make available (including any support or notice options provided in the Service) and to attempt to resolve the dispute informally for at least sixty (60) days. Most disputes can be resolved this way.

16.2 Binding arbitration.

If we cannot resolve a dispute informally, you and Redline agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding arbitration administered by a recognized arbitration administrator under its applicable rules, rather than in court, except as provided below. The arbitration will be conducted in Massachusetts, or, at your election if you are an individual, in your county of residence, or by video or telephone. The arbitrator’s award may be entered in any court of competent jurisdiction.

16.3 Exceptions.

Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect intellectual-property or confidential information.

16.4 Class-action and jury-trial waiver.

You and Redline agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and Redline waive any right to a jury trial. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of this Section will remain in effect.

16.5 Opt-out.

You may opt out of this arbitration agreement by sending us written notice, through the contact methods we make available, within thirty (30) days of first accepting these Terms, stating your name, the email associated with your Account, and your intent to opt out. Opting out does not affect any other part of these Terms.

16.6 Governing law.

These Terms and any dispute are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules, and, where applicable, by the Federal Arbitration Act. Subject to the arbitration provision, the state and federal courts located in Massachusetts will have exclusive jurisdiction over any matter not subject to arbitration, and you consent to their jurisdiction and venue.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms with a new "Last updated" date and, where appropriate, by email or in-app notice. Changes are effective when posted unless we state otherwise. Your continued use of the Service after the changes take effect constitutes acceptance. If you do not agree, you must stop using the Service.

18. General

18.1 Entire agreement.

These Terms, together with the Privacy Policy, Cookie Policy, any Data Processing Addendum, and any order or Plan terms, are the entire agreement between you and Redline regarding the Service and supersede all prior agreements on the subject.

18.2 Order of precedence.

If there is a conflict, the following order controls: (1) an applicable Data Processing Addendum (as to processing of personal information); (2) a signed enterprise order or master agreement, if any; (3) these Terms; (4) the Privacy Policy and Cookie Policy.

18.3 Assignment.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind permitted successors and assigns.

18.4 No waiver.

Our failure to enforce any provision is not a waiver. Any waiver must be in writing.

18.5 Severability.

If any provision is held unenforceable, it will be modified to the minimum extent necessary, or severed, and the remaining provisions will remain in effect.

18.6 Force majeure.

Neither party is liable for delays or failures caused by events beyond its reasonable control, including acts of God, natural disasters, labor disputes, internet or utility failures, third-party service outages, governmental actions, and cyberattacks.

18.7 Relationship.

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.

18.8 Notices.

We may provide notices to you by email to the address associated with your Account, by posting them in the Service, or by other reasonable means. You must send any legal notices to us through the contact or notice methods we designate from time to time, including any provided within the Service.

18.9 U.S. government and export.

The Service is a commercial product. You will comply with applicable export-control and sanctions laws and will not use or export the Service in violation of them. You represent that you are not located in, and are not a resident of, an embargoed jurisdiction, and that you are not on a restricted-party list.

18.10 Third-party beneficiaries.

Except as expressly stated, there are no third-party beneficiaries to these Terms.

19. Contact

You can reach Redline through the contact options made available within the Service and on our website. For legal, privacy, or security matters, please use the corresponding options we provide there.