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Redline vs ServiceTitan: small shop, no sales call.

Redline is free to start and you set it up yourself: the chat, contacts, pipeline and calendar cost $0, with no demo or contract to sign. ServiceTitan is built for multi-technician companies and priced by quote. They suit very different shops.

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The short version

Redline's Free plan has no end date. Tell it about your first customer and it builds the contact, the job and the calendar entry. Solo at $29 a month adds invoices and card pay links, Team at $129 adds a dispatch board for 3 seats, and Team+ at $299 covers 10 seats with more available. Prices are on the pricing page, and you can change or cancel anytime.

ServiceTitan is an enterprise-grade field service and business management platform for residential and commercial trade contractors, mostly multi-technician HVAC, plumbing, electrical and roofing companies. Its plans run from Starter through Essentials to The Works, and Starter alone covers dispatching, call booking, a pricebook, mobile estimates, payroll management, commission tracking, memberships and reporting.

ServiceTitan doesn't publish prices. Its pricing page describes per-technician pricing tailored to each business, its terms refer to a minimum subscription level, and onboarding runs through formal pre-implementation, implementation and go-live stages, with professional services under a statement of work.

Three techs, one morning, no dispatcher

Put Joey on the Aurora furnace job and give Dre the two tune-ups in Braintree.

Done. Joey has Aurora at 9am. Dre has the Mahoney and Petit tune-ups in Braintree at 10 and 11:30. The board and their phones are updated.

What's still unassigned today?

One job: the Castillo no-cool call in Weymouth, 1pm. Want me to put it on Joey after Aurora?

Assigning jobs by chat and the dispatch board are on Team ($129, 3 seats) and up.

Redline and ServiceTitan, side by side

	Redline	ServiceTitan
How you use it	Chat first. You message it ("invoice Sullivan for the roof job") and it updates contacts, jobs, the calendar and invoices, asking you to confirm before it changes customer records. Web and iPhone.	A full business management platform with dispatch, call booking, pricebook and reporting screens. AI features are marketed as Titan Intelligence.
Free plan	Yes. $0 with no end date: AI chat, contacts, pipeline, calendar, scheduling assistant, Quick-Sort and a Pro Page. 1 seat and 4,000 AI credits that don't refill.	No free plan. See their site for demo and trial options.
Starting price	Solo at $29 a month, or $23 a month billed yearly. 7-day free trial on the web.	Not published. Pricing is per technician and quoted by sales.
Seats	Free and Solo: 1. Team ($129 a month): 3. Team+ ($299 a month): 10, plus extra seats at $29 each.	Priced per technician. Help docs refer to a 3 managed-technician minimum.
Quotes	Itemized quotes by chat, including from a site photo, with an optional deposit %. Good, better and best options and tax are in the Quote composer (Solo and up). Saved as drafts; you email the customer from your own Gmail. No quote link, online approval or e-sign today.	Mobile estimates built from a pricebook.
Invoicing and payments	Solo and up. Branded card pay links on your own Stripe account, no Redline fee on top. Card only, US dollars. Overdue flags at day 3, 7 and 14.	Invoicing from Starter. See their site for payment options.
Scheduling	Every plan. Suggests up to 3 open slots, groups visits in the same town, sets up repeating visits with one save. No calendar sync, no online booking.	Scheduling and call booking from Starter.
Dispatch	Team and up. Dispatch board, tech app, assign jobs by chat, crew chat. Techs tap their status; there's no GPS.	Dispatching from Starter, built for multi-technician companies.
What ServiceTitan has that Redline doesn't	Not in Redline today.	A pricebook, payroll management, commission tracking, memberships, call booking, advanced reporting, formal implementation services.
What Redline has that ServiceTitan doesn't	A Free plan. Published prices. Self-serve setup with no implementation project. Change or cancel anytime.	No published prices. Terms include a minimum subscription level for the subscription term.

ServiceTitan details come from ServiceTitan's own website, checked October 2026. Plans and prices change, so confirm on their site before you decide.

Who should pick which

Pick ServiceTitan if

You run enough trucks that a dispatcher and CSRs work the phones all day
Your techs build estimates on site from a pricebook
You pay techs commission and want it tracked in the same system
Memberships are a big part of your revenue and need their own tracking
You want payroll handled inside your field software
You have the time and budget for a formal implementation

Pick Redline if

You're 1 to 10 people and want to be working in it today, not after onboarding
You'd rather see the price on a public page than book a demo
You want the owner, not a dispatcher, to run the board by message
You want to start free and add seats one plan at a time
Techs only need their day, their checklists and crew chat, with no prices showing

Questions contractors ask

Is Redline a ServiceTitan replacement for a big shop?

Not if you depend on a pricebook, payroll, commissions or memberships tracking. Redline has none of those. It fits owners who run the business themselves and want the office handled by chat. For crews of 11 or more, Redline offers a call to talk it through first.

How long does Redline take to set up?

There's no implementation. Sign up, answer three questions (your trade, crew size and monthly goal) and start typing. The getting-started checklist walks you through adding a customer, a job and a quote.

Can Redline handle maintenance memberships?

It schedules them. Book tune-ups as a repeating series and save the cadence as a preset. Billing each visit or agreement is up to you; Redline doesn't run automatic recurring billing. See recurring jobs.

What else should I look at?

See ServiceTitan alternatives for tools sized between Redline and ServiceTitan.

No demo. No contract.

Start Redline on Free today and see if a chat can run your board.