Redline
Small business FSM

Field service software for a 1 to 10 person shop.

The big field service platforms are built for call centers, fleets and membership programs. A small business needs the same core loop (lead, schedule, do the work, invoice, get paid) without the sales demo, the implementation project and the per-technician quote.

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If you've sat through the enterprise demo

You booked the demo because the website looked right. Then came the discovery call, the custom quote, the onboarding plan and a screen with forty settings you'll never touch. It's real software built for real companies, just not a company with one office person, or none.

Field service software for small business should start working the day you sign up, cost a number you can see on the website, and grow by a plan step when you hire, not by a renegotiation. That's the shape Redline is built in: chat-first field service software with flat prices and seats included.

The whole loop, in one app

  1. Lead in

    Tell the chat who called, or let a request come in from your free Pro Page. It lands in Contacts tagged lead. (Free)

  2. Quote

    Build an itemized quote by chat, even from a site photo, with a deposit %. It saves as a draft you email from your own Gmail. (Free)

  3. Schedule

    Ask for a time and get up to 3 open slots, grouped with visits in the same town. Optimize proposes moves to tighten the next 7 days. (Free)

  4. Dispatch

    Drag jobs onto techs on the Today board; their phone updates at once. Techs tap Idle, En route or On job. (Team and Team+)

  5. Invoice and get paid

    Turn a finished job into an invoice in two taps. Customers pay by card on a pay link, on your own Stripe account. (Solo and up)

  6. Chase

    Unpaid invoices get flagged at day 3, 7 and 14 and you're told who to call. (Solo and up)

What a small shop pays for Redline

PlanPriceSeatsWhat it adds
Free$01Chat, contacts, pipeline, calendar and scheduling, quotes by chat, Pro Page
Solo$29 a month1Invoices, card pay links, deposits, overdue alerts, expenses, reports, profit per job
Team$129 a month3, you includedDispatch board, tech app, assign jobs by chat, crew chat
Team+$299 a month10, then $29 per extra seatRoom for more trucks, the most AI usage

Month to month, change or cancel anytime. Yearly billing is 20% off. Full details on the pricing page.

How the larger platforms list their pricing

From each vendor's own website, checked 2026-10-06. Prices change, so confirm on their site.

SoftwareWhat its pricing page shows
ServiceTitanNo published prices. Pricing is per technician and quoted by sales; its terms refer to a minimum subscription level, and onboarding runs through implementation stages.
FieldEdgeNo published prices. Three plans, priced through a demo by team size and add-ons.
SimproNo published prices. Tailored quotes, and the vendor states an initial setup fee for onboarding, training and data migration.
Service FusionStarter listed at $208 a month billed annually, or $245 month to month, with unlimited users.
Housecall ProBasic listed at $59 a month billed annually for 1 user, $79 billed monthly. Essentials at $149 billed annually includes 5 users.
JobberCore listed at $29 a month billed annually for 1 user, or $49 with no commitment.

What the big platforms have that Redline doesn't

If any of these are must-haves, a larger platform will fit better. Be honest with yourself about which ones you'd use.

Not in Redline

  • A price book, flat-rate catalog, inventory or purchase orders
  • Maps, drive times or route optimization (visits are grouped by town name)
  • GPS or geofencing (tech status is tapped by the tech)
  • Payroll, timesheets or clock-in
  • A customer portal or online booking
  • QuickBooks or Xero sync (there's a CSV export)
  • Membership or service agreement billing

What you get instead

  • A chat that runs the whole loop from one message
  • Prices on the website and no sales call
  • A Free plan with no end date to try it on real jobs
  • Seats included in the plan price
  • Techs who never see job values or invoices
  • No Redline fee on top of Stripe's card processing

Questions contractors ask

Is Redline really field service software, or just a chat app?

It's field service software you run by chat. Behind the chat are the views you'd expect: a dashboard, a job pipeline, contacts, a calendar, a Money tab and, on Team and Team+, a crew dispatch board with a tech app.

We're 12 people. Does it still fit?

Team+ includes 10 seats and you can add extra seats at $29 a month each, up to 100 in total. At that size, look hard at the list above: bigger crews often need GPS, timesheets or a price book, and Redline has none of those.

How long does setup take?

There's no implementation project. Sign-up asks three questions (your trade, crew size and monthly goal) and then you start adding this week's jobs by chat. There's no import, so you don't migrate old data; you start fresh.

Can I see it before paying?

Yes. The Free plan has no end date, and Solo has a 7-day free trial when you start on the web (14 days on yearly).

Go deeper

Run one real week on it.

Start on Free with this week's jobs. Add Solo when you invoice and Team when you hire.

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Where the competitor details come from

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