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Redline vs Workiz: when the phone is the business.

Redline is free to start and month to month after that: the chat, contacts, pipeline and calendar cost $0 for one person. Workiz is built around the phone, with a built-in phone system and an AI agent that answers calls. If your work comes in by phone all day, that matters.

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The short version

Redline handles the work after the call. You type what the customer needs, and it sets up the contact, finds the next open slot and later drafts the invoice. Free covers one person with no end date; Solo at $29 a month adds invoices and card pay links, and paid plans can be changed or cancelled anytime.

Workiz is field service management software with scheduling, dispatch, invoicing, a built-in phone system and AI features it calls Genius. Its marketing leans toward garage door, locksmith, appliance repair, HVAC, plumbing and electrical companies. Genius Answering is an AI agent that answers calls and texts and books or reschedules jobs, in English and Spanish, and Genius Scheduling suggests time slots based on how close they are to jobs you already have.

For prices, see Workiz's pricing page. Its plans include Standard, Pro and Ultimate, and the higher tiers ask you to request pricing. Workiz's own promotional terms from late 2025 state that all Workiz plans are purchased on annual contracts, payable monthly or annually, so check the current terms before you sign.

A broken spring at 7:40am

New call: Ramos, 31 Hillcrest Rd in Medford, broken torsion spring, car stuck in the garage. Get me there this morning.

Ana Ramos and a spring replacement job are ready to confirm. You're in Malden at 9 for the Greer opener install. Medford at 10:30 fits right after.

Book 10:30?

Book it. Remind me Friday to call her about a tune-up plan.

Booked Ramos at 10:30 today. Reminder set for Friday: call Ana Ramos about a tune-up plan.

Reminders arrive in the morning push on the iPhone app.

Redline and Workiz, side by side

	Redline	Workiz
How you use it	Chat first. You message it ("invoice Sullivan for the roof job") and it updates contacts, jobs, the calendar and invoices, asking you to confirm before it changes customer records. Web and iPhone.	Screens for scheduling, dispatch and invoicing, with a built-in phone system and Genius AI features.
Free plan	Yes. $0 with no end date: AI chat, contacts, pipeline, calendar, scheduling assistant, Quick-Sort and a Pro Page. 1 seat and 4,000 AI credits that don't refill.	See Workiz's pricing page. A free trial is offered.
Starting price	Solo at $29 a month, or $23 a month billed yearly. 7-day free trial on the web.	See Workiz's pricing page.
Seats	Free and Solo: 1. Team ($129 a month): 3. Team+ ($299 a month): 10, plus extra seats at $29 each.	See Workiz's pricing page.
Quotes	Itemized quotes by chat, including from a site photo, with an optional deposit %. Good, better and best options and tax are in the Quote composer (Solo and up). Saved as drafts; you email the customer from your own Gmail. No quote link, online approval or e-sign today.	Proposals on the Ultimate plan. See their site for estimates on other plans.
Invoicing and payments	Solo and up. Branded card pay links on your own Stripe account, no Redline fee on top. Card only, US dollars. Overdue flags at day 3, 7 and 14.	Invoicing on its plans. See their site for payment options.
Scheduling	Every plan. Suggests up to 3 open slots, groups visits in the same town, sets up repeating visits with one save. No calendar sync, no online booking.	Smart scheduling on all plans; Genius Scheduling suggests slots near existing jobs.
Dispatch	Team and up. Dispatch board, tech app, assign jobs by chat, crew chat. Techs tap their status; there's no GPS.	Dispatching and a mobile app on all plans.
What Workiz has that Redline doesn't	Not in Redline today.	A built-in phone system, an AI agent that answers calls and texts in English and Spanish, inventory, flat-rate pricing, service plans and multi-day jobs (Ultimate), an open API.
What Redline has that Workiz doesn't	Published prices for every plan, and paid plans you can change or cancel anytime.	Workiz's promotional terms state plans are bought on annual contracts. Higher tiers ask you to request pricing.

Workiz details come from Workiz's own website, checked October 2026. Plans and prices change, so confirm on their site before you decide.

Who should pick which

Pick Workiz if

Most of your jobs start as phone calls and you miss some of them
You want an AI answering and booking in English and Spanish
You want business phone lines inside your job software
You carry inventory on the truck and want it tracked
You run multi-day jobs or a franchise

Pick Redline if

You answer your own phone and just need the job logged fast
You want to see the price before you talk to anyone
You want to stay month to month
You're one or two trucks and want the office side for $0
You want overdue invoices flagged with who to call (Solo and up)

Questions contractors ask

Does Redline answer calls or give me a business number?

No. Redline has no phone system, call answering or VoIP number. The Call button opens your phone's dialer, and you log the call by chat afterward ("log a call with Ramos, wants a quote on a new opener").

Is there a contract with Redline?

No. Paid plans are month to month or yearly at 20% off, and you can change or cancel anytime from Settings.

How does Redline pick a time slot?

It looks at your calendar and offers up to 3 open slots, one per day, favoring a stop in a town you're already working that day. It groups by town name, not by map or drive time. See scheduling.

Where can I compare more tools?

See Workiz alternatives for other options that suit service-call shops.

Log your next call in Redline.

Free has no end date. Type the call in, book the slot, and see if it keeps up with your morning.